Return & Exchange Policy

At [Your Store Name], we want you to feel confident and satisfied with every purchase. If something isn’t right, we’re here to help. Please review our Return & Refund Policy below.

1. Eligibility for Returns

You may request a return or exchange if:

  • The item is unused, unwashed, and in its original condition
  • All original tags and packaging are included
  • The return request is made within 14 days of receiving your order

Items that show signs of wear, damage, or misuse may not be eligible for return.

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned. These may include:

  • Intimates or lingerie
  • Swimwear
  • Clearance or final-sale items
  • Customized or personalized products

Please check the product page for specific details.

3. How to Request a Return

To initiate a return, contact us at:
Email: [Your Contact Email]
Include your order number, item name, and the reason for return. Our team will review your request and provide instructions.

4. Return Shipping Costs

  • Customers are responsible for return shipping fees unless the item is defective or incorrect.
  • We recommend using a trackable shipping method to ensure your return arrives safely.

5. Refunds

Once we receive and inspect your returned items:

  • Approved refunds will be issued to your original payment method.
  • Refund processing may take 5–10 business days, depending on your bank or payment provider.
  • Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

If you need a different size or color, we can arrange an exchange depending on availability. If the requested item is out of stock, a refund will be offered instead.

7. Damaged, Defective, or Wrong Items

If you receive a damaged or incorrect item, contact us immediately with photos. We will replace the item or issue a full refund at no additional cost.

8. Order Cancellations

Orders can be canceled within 12 hours of purchase. If the order has already been processed or shipped, cancellation may not be possible.

9. Contact Us

If you have any questions about returns, refunds, or exchanges, please reach out to us at:
Email: [Your Contact Email]